Frequently Asked Questions (FAQ)

Common Questions:

What is Polaris Collective?

Polaris Collective is a hospitality-focused co-hosting and property management company specializing in short, mid, and long-term rental experiences. We help property owners maximize revenue while delivering five-star guest stays

What services do you provide?

We offer end-to-end co-hosting and property management support, including:

- Listing setup & optimization

- Pricing & revenue management

- Guest communication

- Cleaning & turnover coordination

- Maintenance coordination

- Performance reporting

Do you own the properties you manage?

Some properties are owner-operated, while others are managed on behalf of property owners through co-hosting agreements

For Property Owners

What is co-hosting?

Co-hosting means we professionally manage your rental property while you retain ownership. We handle operations, guests, and performance optimization

How do you make owners more money?

We use:

- Dynamic pricing strategies

- Professional listing optimization

- Occupancy & demand analysis

- Guest experience enhancements

to increase bookings, nightly rates, and overall profitability

Do I lose control of my property?

No. Owners maintain full ownership and final decision authority. We operate within agreed management guidelines

How are you paid?

We typically work on revenue-share or management fee model. Terms are clearly defined in your co-hosting or rental agreement

Can I still use my property personally?

Yes. Owner stays can be schedule based on availability and agreement terms

For Guests

What kind of properties do you manage?

We manage high-quality homes designed for comfort, style, and convenience - ideal for vacations, work ravel, relocations, and extended stays

What amenities can I expect?

Amenities vary by property but may include:

- Fully equipped kitchens

- High-speed Wi-Fi

- Smart TVs

- Premium linens

- Self check-in

- Workspace setups

How do I contact someone during my stay?

Guest receive dedicated support details before arrival. Our team is available for assistance throughout your stay

What if there's an issue at the property?

Bookings & Policies

What platforms do you use?

Properties may be listed on Airbnb, VRBO, and other major booking platforms

What is your cancellation policy?

Cancellation terms are set by the booking platform and property-specific policies

Are pets allowed?

Pet policies vary by property. Please check the specific listing details

Operations & Standards

How do you ensure cleanliness?

We work with professional cleaning teams using structured turnover checklists and quality inspections

Still Have Questions?

Email: info@horizonsyndicate.com

Phone: (614) 505-9187

We're happy to assist owners, guests, and partners!